Refund Policy
At Khusa Planet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Khusas, we offer a straightforward refund policy to ensure your peace of mind.
Refund Eligibility
To be eligible for a refund, please ensure that:
- Product Condition: The Khusas must be unworn, unwashed, and in their original condition.
- Packaging: The product must be returned in its original packaging, including all tags, accessories, and inserts.
- Refund Request Window: You must initiate the refund process within 30 days of receiving your order.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Sale items marked as final sale
- Custom-made or personalized Khusas
Refund Process
- Initiate Refund: Contact our customer service team at +92 321 7957177 to initiate the refund process. Provide your order number and reason for the refund.
- Return Authorization: Once your refund request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
- Shipping the Return: Pack your Khusas securely and include the original receipt and Return Authorization Number (RAN). Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the package is delivered safely.
Refund Timeline
- Inspection: Once we receive and inspect your returned item, we will notify you via email.
- Approval: If your return is approved, we will process your refund within 7-10 business days.
- Credit: The refund will be credited back to your original method of payment. Please note that shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at +92 321 7957177 with photos of the damage or defect. We will arrange for a replacement or refund as per your preference.
Contact Us
If you have any questions or need assistance with your refund, please reach out to our customer service team at +92 321 7957177. We are here to help and ensure your experience with Khusa Planet is a positive one.