Black Velvet Hand-Embroidered Khussa – Pearl & Golden Zari Detailing

At Khusa Planet, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your Khusas, we offer a comprehensive return policy to make your shopping experience with us as seamless and hassle-free as possible.

Return Eligibility

To be eligible for a return, please ensure that:

• Product Condition: The Khusas must be unworn, unwashed, and in their original condition.
• Packaging: The product must be returned in its original packaging, including all tags, accessories, and inserts.
• Return Window: You must initiate the return process within 30 days of receiving your order.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Gift cards
• Sale items marked as final sale
• Custom-made or personalized Khusas

Return Process

• Initiate Return: Contact our customer service team at +92 321 7957177 to initiate the return process. Provide your order number and reason for the return.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
• Shipping the Return: Pack your Khusas securely and include the original receipt and Return Authorization Number (RAN). Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the package is delivered safely.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund within 7-10 business days. The refund will be credited back to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges

If you need a different size or color, please initiate a return for the original item and place a new order for the desired item. This ensures that the correct item is reserved for you and shipped promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +92 321 7957177 with photos of the damage or defect. We will arrange for a replacement or refund as per your preference.

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer service team at +92 321 7957177. We are here to help and ensure your experience with Khusa Planet is a positive one.

Thank you for shopping with Khusa Planet!